FAQ
Frequently Asked Questions
Find answers to common questions about SOLTRIX ENERGY solar products, system planning, installation and technical support.
Which solar solution is suitable for my requirements? +
The right solution depends on your electricity usage, load
requirements, available installation space, grid connection,
backup requirements and plans for future expansion.
Do you provide residential solar solutions? +
Yes. SOLTRIX ENERGY provides solar solutions for homes based on
electricity consumption, available space and required backup.
Do you provide commercial and industrial solar solutions? +
Yes. Solar solutions can be planned for businesses, offices,
commercial buildings, factories and industrial facilities
according to their energy requirements.
What types of solar inverters do you provide? +
SOLTRIX ENERGY deals with on-grid, hybrid and off-grid inverter
solutions. Selection depends on the system design, grid conditions
and backup requirements.
Do you provide lithium batteries and backup solutions? +
Yes. Lithium battery solutions can be included where energy backup
is required. Battery capacity is selected according to the
customer's load and backup requirements.
Can you help determine the correct solar system size? +
Yes. System sizing is based on factors such as electricity usage,
connected load, available space, backup needs and the intended
application of the solar system.
Can I request a site survey? +
Yes. A site assessment can help evaluate installation conditions,
available space and project requirements before final system
planning.
Do you provide complete solar installation? +
Yes. SOLTRIX ENERGY provides EPC and professional installation
support, including system configuration, testing and commissioning.
Do you provide net billing support? +
Yes. Support can be provided for applicable net billing and
metering requirements associated with eligible solar systems.
What other solar equipment do you provide? +
The product range includes solar structures, AC/DC cables,
distribution boxes, breakers, changeovers, EPM and smart-meter
related equipment in addition to major solar components.
Do you provide testing and commissioning? +
Yes. Testing and commissioning form part of the professional
system implementation process before project handover.
Is after-sales technical support available? +
Yes. SOLTRIX ENERGY provides after-sales technical assistance for
system and equipment-related support requirements.
Do you provide maintenance and troubleshooting support? +
Yes. Technical support can include inspection, troubleshooting
and maintenance assistance for solar systems and related equipment.
Can I contact you for product availability or wholesale inquiries? +
Yes. You can contact the SOLTRIX ENERGY team for product
availability, solar equipment requirements and wholesale inquiries.
NEED MORE HELP?
Still Have Questions?
Talk to our team about your solar requirements, products, installation or technical support.